Report a Concern

Safeguarding concerns about a child

If you are unsure who your DSL is, contact your headteacher. If you believe a child is in immediate danger, call 999.

Inappropriate AI-generated content

AI responses are automatically filtered for harmful content before being shown to you. If a response does get through that you consider inappropriate, offensive, or unsuitable for an educational context:

• Do not accept the suggestion into your plan
• Email us at george@progress55.co.uk with a description of what you saw and approximately when it happened

We log AI interactions (without plan content) in our audit trail, so we can investigate and improve our safety filters.

Data protection concerns

If you believe there has been a data breach, or you have concerns about how data is being handled:

• Contact us: george@progress55.co.uk
• Contact your school's DPO: Your school's Data Protection Officer can raise concerns with us on your behalf and has a direct line under our Data Processing Agreement
• Contact the ICO: If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113

Security vulnerabilities

If you discover a security vulnerability in Assistant SENDCo, please report it responsibly:

• Email george@progress55.co.uk with details of the vulnerability
• Do not publicly disclose the vulnerability until we have had a reasonable opportunity to address it
• Do not access or modify data belonging to other users

We take all security reports seriously and will acknowledge receipt within 2 working days.

Product issues or feedback

For bugs, feature requests, or general feedback about the product, email george@progress55.co.uk

Quick reference